Jewish Addiction Community Services Toronto and its clinicians (“JACS”, “we”, “our” and “us”) have offered to communicate with you (the “client”, “you” or “your”) via e-mail and videoconferencing for limited purposes.


JACS will use email to communicate with you for the purpose of providing general education and information about our clinical services (i.e. resource materials or answering questions about our services) and administration (i.e. scheduling appointments, managing billing). JACS will not be using email to provide you with any clinical services as it is not a confidential means of communication.


JACS will use videoconferencing technologies and platforms provided by one or more of its vendors for the purposes of providing clinical services such as individual therapy or counselling. 

Scope of Policy

This E-Mail and Videoconference Communication Policy & Consent (the “Policy”) addresses instructions and conditions for use, the risks of using e-mail and videoconferencing technologies, and a client consent to using electronic communications with JACS.

I.    Instructions for Using Videoconference or Email to Communicate with Us

We do our best to make sure that any information you give to us during virtual visits and emails is private and secure, but no video tools or email servers are ever completely secure.  There is an increased security risk that your personal information may be intercepted or disclosed to third parties when using video communications tools and email.

To help us keep your information safe and secure, you will:

Please note the above list is not exhaustive, and you will use your best efforts to protect the security and integrity in your communications with us.

II. The Risks of Using Email and Videoconferencing for Communication

JACS will use reasonable means to protect the security and confidentiality of information sent and received via videoconference or email, and will ask third parties to do the same, via contractual obligations. However, due to the risks outlined below, JACS cannot guarantee the security and confidentiality of e-mail and videoconference communication:

III.           Conditions of Using Videoconference and Email to Communicate with Us

Limitation of Liability

JACS and its directors, officers, employees, volunteers, students, and agents hereby disclaims all responsibility and liability for errors or defaults in provision of any of these technology services by JACS and by any third parties. You agree to use email and video-conferencing technology platforms, systems, applications, or websites at your own risk.

Withdrawing Consent

If you do not wish to communicate via email with JACS or to receive the clinical services and programs via video-conferencing, please contact your clinician or the Privacy Officer: Ilan Orzy, Vice President, ilan@jacstoronto.org, 416-638-0350 x200. Upon receiving notification, JACS will no longer communicate with you via email or provide its clinical services and programs using video conferencing.